IM Ltd. is a Verona based company, with offices in vicoletto Scala 7, and registred with VAT registration no. IT03727920237. IM Ltd is owner of the brand Cordovano and makes online sales through the website

The sales on website are applying to the “Final Consumer” only, who is 18 years of age or older, thus is eligible to enter into a contract and is aware of accepting under its own responsibility that the use of website is regulated by the Italian state legislation.

1) Sales Terms and Conditions:
1.1) By placing the selected product into the cart, the customer is generating the order that will be subsequently recalled for checking and confirmation before initiating the payment procedure. By the end of the procedure the customer will receive the “Order Confirmation” in accordance with Art. 53 of the Consumers Code.
1.2) It is IM’s Ltd option to evaluate and accept the orders received. In case of inability in accepting the order, IM Ltd will communicate it to the customer within 20 working days, providing for the reimbursement of any sum that has already been received.
1.3) All of the orders that are accordingly compiled and paid, shall be executed within 30 days from the order date, not considering the delivery time. The delivery terms are to be treated as approximate.

Cordovano wishes to guarantee a high level of customer service. Updates and information on the actual status of your order shall be available at any time by sending an email via the contact’s page.

Once the first order has been placed, Cordovano advices you to create a personal account. However this is a recommendation and not a mandatory procedure.

2) Payment:
The payment can be made the following ways:
2.1) By credit cards adhering to the PayPal circuit, for related terms and conditions see the website or By credit cards with Stripe circuit (read more).
2.2) Via bank transfer
IM Ltd. does not have any access to information or data related to the credit cards.

3) Prices and Delivery:
3.1) The prices are expressed in Euros, are inclusive of VAT and are at net of any other fees and charges
3.2) The goods are delivered via TNT courier and are accompanied by an invoice or receipt indicating the quantity and the value
3.3) The shipping expenses are not included when the purchase is not free of charge
3.4) IM Ltd is covering the goods with a theft or damage insurance policy up to the moment of delivery
3.5) In the case of alteration or anomalies with the package, it is the customer’s faculty to refuse the delivery, or to accept and sign the delivery related document , then shall immediately inform the TNT area office and email IM Ltd.
3.6) The deliveries will be made to the address provided by the customer. Deliveries to postal office boxes will not be accepted.
3.7) If for any reason the goods fail to be delivered to the address provided by the customer at the time of registration, the package will be sent back to IM Ltd.
3.8) All the return expenses will be charged to the customer. It will be IM’s Ltd responsibility to deduct the expenses amount from any refund due to the customer.

4) Warranty :
The customer is required to check the match of the goods received with the order made. In case of non- conformity IM Ltd. shall be immediately informed in order to precede the implementation of the right of withdrawal.
All the Cordovano products are covered by specific guarantees and by statutory rights prescribed by the Italian Consumer Code art.129/130/132.

5) Returns and Withdrawal:
The Customer has the faculty to exercise the right of withdrawal which is provided by the art 64/67 of the Code of Consumption according to the following procedures:
5.1) the right of withdrawal may be exercised by informing IM Ltd. no later than within 10 (ten) working days from the delivery date;
5.2) the integrity of the goods is an essential condition in order to implement the right of withdrawal, the goods must be returned in their original package, completed with the warranty cards, a copy of the invoice or the receipt number to the following address:
IM Ltd. vicoletto Scala 7 – 37121 Verona.
5.3) if the goods are damaged/deteriorated/dirty or incomplete in a way that would compromise their integrity, no refund will be made;
5.4) the refund of the amount will be made within 30 (thirty) days from the day the notice has been received by IM Ltd. and will be made by PayPal crediting or bank transfer;
5.5) all the costs related to the refund will be charged to the Customer.

6) Force majeure:
IM Ltd. has the right to suspend or cancel your order for reasons of force majeure , such as, but not limited to: natural disasters, war, social disorders, strikes, failure in delivery of materials from suppliers, errors in the communication of the delivery address by the customer. The customer will be given notice of interruption or suspension of the order for Force Majeure reasons within 7 days from the occurrence of the event. In case of an extension of more than 20 (twenty) working days, the customer will be entitled to cancel the order and receive a refund of the amount paid.

7) Using the website:
All the contents of the website (texts, images, fonts, Graphic designs, music, software, codes and format scripts) are of IM Ltd. exclusive property and are protected by copyright, thus can not be reproduced without a prior written permission from IM Ltd. It is also categorically forbidden – under the penalty of prosecution according to the low- any use of contents and trademarks on this website (copy, reproduction, alteration, transmission, publication or redistribution) without a explicit written authorisation from IM Ltd. declines any responsibility in the event when, due to malfunctioning and/or to a particular configuration of the computer used by the customer, the colours of the products displayed on the website do not accurately reflect the original ones, but appear to be slightly different from the published articles. If however, there would be discrepancies between the items on sale and those reproduced by the website – due to sudden changes during production- the customer placing the order will be contacted by the Cordovano’s Customer Service in order to be informed of the changes and to express their consent, requesting the eventual cancellation of the order or a refund. Customer Service is committed to providing timely communication to the customer in case of non availability of the items ordered on the website. guarantees the protection of the website accordingly to the international standards for the internet. It also declines any responsibilities related to problems, damages or risks that the customer may encounter when using the site, as well as any possible malfunctions related to disabling cookies on the user’s browser or an outdated version of the browser. also disclaims any responsibility in the case of an attempted tampering by the customers in trying to change the behaviour or appearance of the site. Using website- which contains information on apparel products and accessories and on the purchase patterns of those- implies the acceptance of rules and conditions of this legal statement by the users/consumers. In case of non acceptance of the conditions, has the right to request the customers/users to stop visualizing and using the website.

8) Jurisdiction:
For anything not included in the above conditions, reference is made to the Italian legislation, including the legislative decrees 206 of 06.09.2005 (Consumer Code) and 70 of 04.09.2003 (regulations on electronic commerce). In case of controversy the competent forum shall be the Court of Verona.